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Practices | Responsible Party/Patients

Frequently Asked Questions - Practices

Q: How is OrthoBanc different from traditional patient financing?

A: OrthoBanc is a payment management company. We don’t offer 3rd party financing. Instead, we manage your monthly payments including all patient follow up regarding failed transactions and expired credit cards. There is no need to mail statements, provide coupon books, or make those awkward phone calls about missed payments.

Q: How do I connect to the OrthoBanc system?

A: OrthoBanc is a web-based service. We are also integrated with leading practice management software packages for quick set up of accounts.

Q: Can payments be made online?

A: Yes. If you are set up for TeleVox T.Link or OrthoBanc's iBancPay, OrthoBanc can process online payments and deposit the funds into your account.

Q: What if I don’t want to use all of the services offered by OrthoBanc?

A: All of OrthoBanc’s services are a la carte. You decide which services best suit your practice and we help you implement them into your office procedures.

Q: Can I demo the OrthoBanc system?

A: Yes. Please Click Here to request a demo.

Q: Will OrthoBanc train my office?

A: Yes! OrthoBanc provides comprehensive training on how to use our services. This includes presentation skills training for your staff to ensure the best management of all your monthly payments.

Q: How does OrthoBanc transfer the funds it collects to my office?

A: OrthoBanc uses the Automated Clearing House (ACH) to electronically transfer funds to your account each week.

Q: Does OrthoBanc collect insurance?

A: No. You will collect insurance payments following your existing procedures. If you set up a payment plan through OrthoBanc, you can do a balance increase or decrease anytime based on insurance adjustments.

Q: What are the monthly fees?

A: You only pay for the services used. There are no monthly minimums or set up fees. Pre-purchase volume discounts are available. Contact OrthoBanc for a complete list of fees.

Q: What are your credit card fees?

A: OrthoBanc has negotiated competitive rates based on our large volume of monthly credit card transactions. Our rates are set – you don’t pay more for miles cards, rewards cards, etc. Contact OrthoBanc to learn more about our credit card rates.

Q: Will this affect my current merchant agreement?

A: No. You will still need a credit card merchant agreement if you plan to take down payments and additional payments in your office.

Q: Do I need to purchase equipment?

A: No. There is no software to buy or additional equipment needed. Accounts are set up directly from our website or your integrated software system.

Q: What Practice Management Software Systems work with OrthoBanc?

A: OrthoBanc is integrated with leading practice management software companies for simplified data entry and automated payment posting. Click here for a complete listing of integration partners.